Questions, answered plainly

A named outbound specialist owns your account and runs campaigns inside the IntellReach platform. They build the account criteria with you, maintain the knowledge base, review generated emails, watch deliverability and run the weekly review. The platform does the generation, sending, classification and routing.

Your specialist owns your account and runs it every working day. Capacity per specialist is set so that the weekly review and approval work are never rushed; we discuss the exact allocation at the strategy session.

A managed service run by outbound specialists on our own platform. You get the outcome, and you log into the same workspace the specialist works in.

It depends on your market and your offer, and we will not put a number on it. What we commit to: account criteria agreed in week one, the first campaign in Approval Mode shortly after, and a written weekly review from the first week onward showing what went out and what came back.

No. We commit to the quality of targeting, research, messaging and follow-up, and to transparent reporting. Results depend on your offer and market, and we will say so on the call.

Yes. Sequences can be paused per campaign or across the workspace the same day. Parked contacts keep their dates. The notice terms for pausing billing are in the agreement.

Yours. We connect to mailboxes you control, warm them if they are new, and send inside per-mailbox daily caps. Replies land in your inbox as well as in the platform.

Three things. Every email is generated from your knowledge base with its sources shown, so there is nothing to make up. Approval Mode lets you require sign-off per campaign before anything sends. And a specialist reviews the first campaign in every new segment before it goes live.

Yes. Approval Mode is a per-campaign setting with no time limit. Some clients never turn it off for first-touch emails.

The reply is classified, and the whole thread plus the account research is sent to the person you named, in Slack, email or your CRM. Nobody on our side replies to an interested buyer. You take it from there.

Routed the same working day it arrives, usually within the hour during working hours in the recipient's timezone. The route is to a named person; if they are away, to the cover you named.

An opt-out is enforced at the point of send across every campaign in your workspace, not just the one the contact replied to. You can upload exclusion lists (customers, open deals, partners, competitors) and they are checked before every send. This cannot be disabled.

The mailbox's campaign pauses at the threshold, the specialist is alerted, and the list is re-validated before anything resumes. You are told the same day.

Where it fits the buyer and is agreed in writing. LinkedIn steps run through seats your team consents to, with conservative daily limits. Automation carries a restriction risk on those accounts; we explain it before anything is connected, and email runs on its own if you would rather not.

Not on the first step. Open tracking is unreliable and the pixel is what gets email flagged. We measure replies.

Contacts are sourced against criteria you approve, validated for deliverability before entering a campaign, and de-duplicated across campaigns. We do not buy lists. Everything sits in your workspace.

You do. Contacts, exclusion lists, knowledge base, sent history and replies are in a workspace that is yours, isolated per tenant with row-level security.

No.

Through the mail provider's authorisation flow. We hold encrypted tokens, never passwords, and you can revoke them from your provider at any time.

Yes. The full data-handling description, with sub-processors and regions, is shared under NDA, and a specialist will take the call with your security lead.

Pricing has a set-up component and a monthly retainer, with mailbox and data costs passed through at cost. What moves the number is markets, volume and channels. We do not charge per meeting, because a meeting with the wrong person is worth less than nothing to you and we do not want the incentive. The shape is explained on the strategy session; the number follows once we know your situation.

Set out in the agreement we send after the strategy session. We will not quote a number on this page and then change it in the contract.

Yes, on the notice in the agreement. Your workspace, contact data, knowledge base and sent history stay accessible to you for export.

Exportable for a period after the term ends, then deleted on request. Mailbox tokens are revoked on exit.

Yes. Each brand gets its own workspace, fully isolated, with its own exclusion list and knowledge base.

United States first, with the UK and Europe, India and the Middle East as important regional markets. Send windows follow the contact's timezone; register and opt-out language are set per campaign.